Sears.com SUCKS!!

I started this summer with my old 5000BTU air conditioner that I brought over from my old place. It was fine for my small room in my old place. But, now I'm in a studio and its larger than my old room. So, I attempted to order a new ac unit. I did my research and even joined ConsumerReport online. I decided on Kenmore because I've always liked the brand. Because I'm in NYC and do not have easy access to a vehicle I decided to order online. So, I called up Sears.com to place an order. I felt good. I was excited about my order. I waited about a week and the unit was on its way. I even took a day off to wait for the delivery. The door bell clinked as it does and there it was......... a mess. The picture you see with this post is of the box my ac unit came in. The box looked as if it had been rolled down a hill. Parts of the box were ripped and the foam inside would be showing through. Even part of the ac unit itself. And, the box appeared to have been opened and resealed again with plastic straps. Of course, I returned this package thinking that it was mistreated in transit. And, I reordered the same ac unit. I got worked up again and took another day to wait for my delivery. I opened the door and there it was. Another mess of a package. The UPS delivery person told me that this was how they receive the package. Of course, that's what he says. But, honestly, I don't see how UPS could do so much damage to a box. So, I assumed that it was on Sears side. On top of horrible damaged goods the persons on the phone at Sears were incompetent as well. Not all, but I did have troubles with returning my order due to missing bar codes and Sears employees claiming to reissue a call tag and really not. Which meant I waited to be notified about a pick up and had to call Sears again to find out what was happening. It was just a big mess and it took more than a month to deal with this whole situation. And, at the end, I was back to where I started. I don't know about other items, but I would not order ac unites from Sears.com. It's just an awful shopping experience. So, my little ac unit is still working hard to keep the place bearable. I've decided to go with GE and deal with a local appliance store where I've purchased other items before. So, its supposed to arrive in a few days. We'll see how that goes. Hopefully, I'll have a new AC...... by the end of summer.